Shipping policy

SHIPPING POLICY

JHONNY FOURSCLOSE

Website: https://jhonnyfoursclose.store

Email: support@jhonnyfoursclose.store

Last Updated: 21 September 2026

1. OVERVIEW

At Jhonny Foursclose, we are committed to providing a reliable, transparent and convenient shopping experience.

We offer shipping options designed to meet the needs of our customers throughout Australia.

This Shipping Policy explains our delivery methods, estimated timeframes, shipping charges, order processing and procedures for resolving delivery issues.

Please review this policy before placing an order.

All delivery arrangements remain subject to your rights under the Australian Consumer Law (ACL).

2. SHIPPING OPTIONS

We offer two shipping methods for eligible deliveries within Australia.

EXPRESS SHIPPING

Estimated Delivery: 5–8 Business Days

Express Shipping is a paid delivery service for customers who prefer a faster shipping option.

  • Delivery timeframe: 5–8 business days.

  • Shipping cost: Calculated and displayed at checkout.

  • Availability: Subject to your delivery location.

The applicable Express Shipping charge will be clearly displayed before you complete your purchase.

FREE STANDARD SHIPPING

Estimated Delivery: 5–12 Business Days

We offer complimentary Standard Shipping for eligible orders delivered within Australia.

  • Delivery timeframe: 5–12 business days.

  • Shipping cost: Free.

  • No minimum order value required.

Standard Shipping is available at no additional delivery charge for all orders to locations we service.

The applicable shipping method and estimated delivery timeframe will be displayed during checkout.

3. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for dispatch.

Order processing may include:

  • Payment verification.

  • Product availability confirmation.

  • Quality checks.

  • Packaging and preparation for shipment.

Processing time may vary depending on product availability and fulfilment arrangements.

The delivery estimates stated in Section 2 are measured from dispatch and do not include any separately disclosed order processing time.

Where additional processing time applies, we will provide clear information about the expected total delivery timeframe before purchase.

Once your order has been dispatched, you will receive a shipping confirmation email.

If an unexpected processing delay affects your order, we will provide updated information and an appropriate solution in accordance with applicable law.

4. BUSINESS DAYS AND DELIVERY ESTIMATES

Business days generally refer to Monday to Friday, excluding applicable public holidays.

Our estimated delivery timeframes are:

Express Shipping: 5–8 business days.

Free Standard Shipping: 5–12 business days.

Delivery estimates are based on the expected transit time following dispatch.

Actual delivery may be affected by factors such as destination, transport network conditions and unforeseen disruptions.

The estimated delivery timeframe shown at checkout will form part of the delivery information provided for your order.

We will not knowingly advertise or accept orders using delivery estimates that we know, or should reasonably know, cannot be met.

Where a delivery timeframe has been specifically agreed, we will endeavour to meet that timeframe and comply with our obligations under Australian law.

5. SHIPPING DESTINATIONS

We offer delivery to eligible locations across Australia.

Shipping availability will be confirmed during checkout using your delivery address and postcode.

Delivery to some remote or regional locations may be affected by the availability of delivery services.

Where a shipping method is unavailable for a particular address, this will be communicated before purchase.

Any applicable delivery restrictions or changes to the advertised timeframe will be disclosed before an order is completed.

Free Standard Shipping will not attract an additional postage charge for locations to which that option is offered.

Express Shipping charges, where applicable, will be displayed before payment.

6. SHIPPING CHARGES

Our shipping charges are structured as follows:

Shipping Method Delivery Time Cost
Express Shipping 5–8 business days Calculated at checkout
Standard Shipping 5–12 business days Free

All applicable shipping charges will be clearly presented before payment is confirmed.

Customers will have the opportunity to review their selected shipping method and the total amount payable before completing their purchase.

We will not add undisclosed mandatory shipping charges after an order has been accepted.

7. SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.

Where tracking is available for the selected delivery service, the confirmation will include the relevant tracking number or tracking link.

Tracking information may take some time to become available after the carrier first receives the parcel.

If your tracking information does not update or you require assistance locating your order, please contact:

support@jhonnyfoursclose.store

We will assist you with the relevant delivery enquiry.

8. MULTIPLE PARCELS AND SEPARATE SHIPMENTS

In certain circumstances, an order containing multiple products may be dispatched in separate parcels.

This may occur when products are fulfilled from different locations or become available at different times.

If your order requires separate shipments, we will provide the relevant shipping information.

Where available, individual tracking details will be supplied for each parcel.

You will not be charged additional shipping fees for separate fulfilment unless those charges were clearly disclosed and agreed to before purchase.

We will remain responsible for fulfilling the entire order in accordance with the purchase agreement and applicable consumer law.

9. INTERNATIONAL FULFILMENT

Certain products may be dispatched through suppliers or fulfilment partners located outside Australia.

Where international fulfilment applies, we will provide clear and accurate information about the product's dispatch origin and expected delivery timeframe before purchase.

Any applicable import-related charges will be disclosed in accordance with Australian law before the customer completes the order.

International fulfilment does not remove or limit your rights under the Australian Consumer Law.

Jhonny Foursclose remains responsible for meeting its legal obligations as the retailer, regardless of whether a product is dispatched by us or a third-party fulfilment partner.

10. SHIPPING DELAYS

We make reasonable efforts to ensure orders are delivered within the estimated or agreed delivery timeframe.

Occasionally, delays may occur due to circumstances such as:

  • Severe weather conditions.

  • Transport network disruptions.

  • Public holidays.

  • Customs or border processing.

  • Unexpected fulfilment difficulties.

  • Other circumstances affecting delivery operations.

If we become aware that your order is likely to be delayed, we will endeavour to notify you and provide updated delivery information.

Where an order cannot be supplied within the agreed timeframe or within a reasonable time, we will provide an appropriate solution in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include an alternative delivery arrangement, replacement, cancellation or refund.

We will not rely on a general statement about carrier delays to exclude rights or remedies that apply under Australian law.

11. LOST OR MISSING PARCELS

If your order has not arrived within the expected timeframe, please contact our customer support team.

Email: support@jhonnyfoursclose.store

Please provide:

  • Your full name.

  • Your order number.

  • Your delivery address.

  • Any available tracking information.

We will investigate the matter with the relevant delivery provider or fulfilment partner.

If your parcel cannot be located or your order cannot be supplied, we will provide an appropriate remedy in accordance with your contractual and statutory rights.

This may include a replacement or refund where required by law.

Our responsibility to address a delivery issue does not automatically end when a parcel is handed over to a shipping provider.

12. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us.

We recommend checking whether the parcel was:

  • Delivered to an authorised recipient.

  • Left in an agreed safe location.

  • Received by a building reception or mailroom.

  • Delivered to a nearby collection point.

Our support team will investigate the available delivery information with the shipping provider.

We will assess the circumstances and provide an appropriate resolution based on the purchase agreement and applicable Australian law.

A delivery scan alone will not automatically determine the outcome of a missing-parcel complaint.

13. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate delivery details during checkout.

Please carefully review:

  • Full name.

  • Street address.

  • Suburb.

  • State or territory.

  • Postcode.

  • Contact details.

If you notice an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch where operationally possible.

Once an order has been dispatched, address changes may not be possible.

If a parcel is returned because of an incorrect address provided by the customer, we will contact you to discuss available delivery arrangements.

Any additional postage charge will be disclosed and agreed to before a further shipment is arranged.

Nothing in this section limits your rights where a delivery issue results from an error for which we are responsible.

14. FAILED DELIVERY ATTEMPTS

A delivery provider may be unable to complete a delivery if:

  • The address is inaccessible.

  • The recipient is unavailable where a signature is required.

  • The delivery information is incomplete.

  • The parcel cannot be safely left at the destination.

Depending on the delivery service, the carrier may arrange another delivery attempt or provide collection instructions.

If a parcel is returned to us or our fulfilment partner following an unsuccessful delivery, please contact our support team.

We will review the circumstances and discuss the available options.

Any additional charges will be assessed in accordance with the purchase agreement and applicable law.

15. DAMAGED ITEMS DURING SHIPPING

We take reasonable care to ensure products are appropriately packaged before dispatch.

If an item arrives damaged, please contact us as soon as reasonably possible.

Email: support@jhonnyfoursclose.store

Please include your order number and a description of the damage.

Photographs of the damaged product and packaging may help us investigate the issue, but they are not an absolute requirement for exercising statutory consumer rights.

Where a product fails to meet an applicable consumer guarantee, we will provide the remedy required under the Australian Consumer Law.

This may include a repair, replacement, refund or compensation, depending on the circumstances.

Customers will not be required to resolve a statutory consumer guarantee claim exclusively with the shipping provider.

16. RETURNS AND REFUNDS

If you wish to return a product after delivery, please refer to our Return & Refund Policy.

We offer a voluntary 30-day return period for eligible change-of-mind purchases.

Eligibility conditions and return shipping arrangements are explained in that policy.

Returns involving faulty, damaged, unsafe or incorrectly described products will be handled in accordance with the Australian Consumer Law.

Statutory consumer rights are not restricted by the voluntary return period.

For return enquiries, contact:

support@jhonnyfoursclose.store

17. AUSTRALIAN CONSUMER LAW

All purchases made by Australian consumers are subject to applicable consumer protection legislation, including the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

If we are unable to supply goods within an agreed timeframe or otherwise within a reasonable time, we will assess the circumstances and provide an appropriate solution in accordance with applicable law.

Your rights may include cancellation, a refund, replacement or other remedies where legally available.

We remain responsible for meeting our obligations as the retailer even where delivery services are provided by third parties.

For further information about consumer rights, visit:

https://www.accc.gov.au

18. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect changes in our shipping services, operational arrangements or legal obligations.

Any updates will be published on our website.

Changes will generally apply to orders placed after the updated policy takes effect.

We will not retrospectively change an agreed delivery charge, delivery arrangement or other contractual obligation without a lawful basis or the customer's agreement.

Nothing in this policy allows us to remove existing statutory consumer rights.

19. CONTACT INFORMATION

If you have questions about shipping, tracking, delivery delays or a missing parcel, please contact our customer support team.

JHONNY FOURSCLOSE

Website: https://jhonnyfoursclose.store

Email: support@jhonnyfoursclose.store

We are committed to providing clear delivery information and addressing shipping enquiries in accordance with our policies and applicable Australian consumer protection laws.

JHONNY FOURSCLOSE

Modern Luxury Menswear

Refined Style. Everyday Confidence.